Privacy Policy
We are committed to ensuring a high level of data protection that safeguards your privacy when using our website. This privacy policy therefore explains how your personal data is processed and protected, your rights and how you can enforce them. We aim to make you feel confident about our processing of your personal data. If you have any questions, please do not hesitate to contact us. You will find our contact details at the bottom of this page.

Who is responsible for the personal data we collect?

Brandvakt DRC SARL

76 Avenida de la Justice

Suite #407

Kinshasa, DRC

Org. no: CD/KNG/RCCM/21-B-0164

is the data controller for the personal data you provide to us through purchases and other contact with us and is responsible for processing them.

Where is your personal data stored?

We aim to process your personal data as much as possible within the European Economic Area (EEA) and all our own IT systems, but may also transfer and process it in a country outside the EEA (so-called “third country”). Such transfers will only be made to recipient countries with an adequate level of protection and in accordance with applicable law. If transfers are made to partners for a service in the United States, these are only made to companies covered by the so-called “Privacy Shield”, which is an agreement on the protection of personal data between the EU and the United States.

What kind of personal data do we collect?

We collect personal data that you send to us when you place orders on our website, sign up for our newsletter or enter any competitions. For example, the personal data you send us may include contact information, date of birth and payment information. We may also collect certain personal data from external partners such as address information from public registers and credit rating information from credit rating agencies, banks or credit reference agencies.

How do we use your personal data?

We may use your personal data for the following purposes:

When processing orders and returns in our online shop
For text message notifications of delivery status
Contacting you about any problems with your delivery
Correspondence regarding questions and other information
When sending out offers in the form of newsletters, always with instructions on how to unsubscribe from further mailings
When analysing purchasing patterns to provide relevant offers and information
Confirmation of minimum legal age for online shopping
Announcing winners of competitions we run
For any surveys sent out to improve our services and offers.
For work to prevent abuse or other inappropriate use of our website
We will keep your data for as long as is necessary to fulfil the above purposes or as long as we are required to do so by law. Thereafter, your personal data will be deleted.

What are your rights?

You have the right to request information about the personal data we hold about you at any time. If your data is inaccurate, incomplete or irrelevant, you can request that it be corrected or deleted. We cannot delete your data where there is a legal requirement to retain it, such as accounting rules, or where there are other legitimate reasons why the data must be retained, such as unpaid invoices. You can withdraw your consent for us to use the data for marketing purposes at any time by unsubscribing from our newsletter. You can also contact us by letter, email or telephone. See contact details below.

Who may we share your personal data with?

In order for us to provide the above services and our obligations to you as a customer, we share your personal data with companies who are so-called data processors for us. Processors process the information on our behalf and according to our instructions and assist us with IT services, payment services, transport and marketing. This is done only for the purposes for which we have collected the information and only to companies that can provide sufficient guarantees regarding the security and confidentiality of personal data.

We never pass on, sell or exchange your personal data for marketing purposes to third parties.

How do we protect your personal data?

In order to prevent your personal information submitted to our website from being read by outsiders, all such information is encrypted and sent over a secure connection.

Cookies

A cookie is a small text file that a website stores on a visitor’s computer. Cookies are used on many websites to provide a visitor with access to various features. The information contained in a cookie can also be used to track a user’s browsing on websites that use the same cookie.

Do I have to allow cookies?

This website uses cookies for functionality critical to the ability to shop in the store. If you block